Overview
Our refund and returns policy lasts for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Several types of goods are exempt from returns:
- Perishable goods (e.g., food, flowers, newspapers, magazines)
- Intimate or sanitary products
- Hazardous materials
- Flammable liquids or gases
Additional Non-Returnable Items
- Gift cards
- Downloadable software products
- Certain health and personal care items
You must provide a receipt or proof of purchase to complete your return. Do not send your purchase back to the manufacturer.
Partial Refunds
We grant partial refunds in the following situations:
- Books with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
- Items not in their original condition, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
Refunds
Once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund. If approved, we will process your refund and apply a credit to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank, as there is often some processing time before a refund is posted.
- If you still have not received your refund, please contact us at {email address}.
Sale Items
Only regular-priced items may be refunded; sale items cannot be refunded.
Exchanges
We replace items if they are defective or damaged. If you need to exchange it for the same item, email us at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, we will mail you a gift certificate.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will learn about your return.
Shipping Returns
To return your product, mail it to: info@boat4all.gr
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, we will deduct the cost of return shipping from your refund.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
For returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need Help?
If you need assistance, please contact us at info@boat4all.gr